Using Artificial Intelligence to Predict Customer Satisfaction with E-Payment Systems during the COVID-19 Pandemic

Figure 1

Research structural model. H01: There is no effect of the EP system on CS under COVID-19 at the level of significance (α ≤ 0.05). H011: There is no effect of CR on CS under COVID-19 at the level of significance (α ≤ 0.05). H012: There is no effect of AT on CS under COVID-19 at the level of significance (α ≤ 0.05). H₀₁₃: There is no effect of PV concerns on CS under COVID-19 at the level of significance (α ≤ 0.05). H₀₁₄: There is no effect of CT concerns on CS under COVID-19 at the level of significance (α ≤ 0.05). H₀₁₅: There is no effect of SE on CS under COVID-19 at the level of significance (α ≤ 0.05).