Using Artificial Intelligence to Predict Customer Satisfaction with E-Payment Systems during the COVID-19 Pandemic

Table 4

Exploratory factor analysis.

	Items	α	CR	AVE
CS	8	0.908	0.927	0.616
EP	5	0.751	0.923	0.572
CR	4	0.709	0.839	0.567
AT	5	0.840	0.889	0.618
PV	5	0.771	0.844	0.525
CT	5	0.807	0.866	0.570
SE	4	0.831	0.890	0.671

AVE: average variance extracted, CR: composite reliability, α: Cronbach’s alpha coefficient.