Using Artificial Intelligence to Predict Customer Satisfaction with E-Payment Systems during the COVID-19 Pandemic

Table 6

ANFIS and HyFIS for predicting 10% of CS.

Tests	Mean	Independent t-test with original CS			Error criteria compared with original CS
		T-test	Df	Sig.	ME	MPE	MAPE
ANFIS	5	−12.405	95	<2.2e-16	0.7435	19.8823	19.8823
HyFIS	3.903	2.770	144.64	0.00634	0.3539	8.2118	19.7814
Original CS	4.257