Physician Review Websites: Understanding Patient Satisfaction with Ophthalmologists Using Natural Language Processing

<table class="table-group" id="tab10"><tr><td><table class="table"><tr><td class="thead-hr" colspan="2"><hr/></td></tr><tr class="thead"><td class="align_left">Star number</td><td class="align_center">Frequency (% of total number)</td></tr><tr><td class="thead-hr" colspan="2"><hr/></td></tr><tr><td class="align_left">1</td><td class="align_center">1458 (8.7%)</td></tr><tr><td class="align_left">2</td><td class="align_center">196 (1.2%)</td></tr><tr><td class="align_left">3</td><td class="align_center">140 (0.84%)</td></tr><tr><td class="align_left">4</td><td class="align_center">286 (1.7%)</td></tr><tr><td class="align_left">5</td><td class="align_center">14620 (87.5%)</td></tr><tr class="table-tr"><td colspan="2"><hr class="tbody-hr"/></td></tr></table></td></tr></table>

<div>Spread of star rating scores in all analyzed patient-written reviews.</div>

Journal of Ophthalmology

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Table 10

Table 10: Physician Review Websites: Understanding Patient Satisfaction with Ophthalmologists Using Natural Language Processing 