Physician Review Websites: Understanding Patient Satisfaction with Ophthalmologists Using Natural Language Processing

Table 7

Clinically relevant single-word frequency in best and worst reviews.

Best reviews		Worst reviews
Friendly	1880	Rude	241
Caring	1600	Waiting	237
Kind	1107	Waited	119
Results	1077	Unprofessional	109
Comfortable	727	Rushed	93
Helpful	712	Arrogant	54
Efficient	639	Condescending	49