Building a Performance Management System for Hospitals Based on Diagnosis-Related Group (DRG) Payment

Table 1

KPI indicators and weights.

Dimension	KPI indicators for physician groups	Weight	KPI indicators for nursing groups	Weight
Finance	Bed occupancy rate (10%)	20%	Bed occupancy rate (20%)	20%
	Cost consumption index (10%)
Customer	Patient satisfaction (10%)	10%	Patient satisfaction (10%)	10%
Internal processes	Time consumption index (10%)	40%	Time consumption index (10%)	40%
	Mortality in the low and medium risk group (10%)		Mortality in the low and medium risk group (10%)
	Incidence of hospital admissions (5%)		Incidence of hospital admissions (10%)
	Case quality (5%)		Other quality of care and safety (10%)
	Quality and safety of other care (10%)
Learn and growth	Number of DRG groups (5%)	30%	Number of DRG groups (10%)	40%
	CMI value (10%)		CMI value (10%)
	Out-of-region patient rates (5%)		Chinese medicine nursing technology (10%)
	Percentage of TCM medical services (5%)		Scientific research capacity (10%)
	Scientific research capacity (5%)