Research Article
Building a Performance Management System for Hospitals Based on Diagnosis-Related Group (DRG) Payment
Table 5
KPI performance evaluation.
| | Dimension | KPI indicator | Urinary surgery | Gastrointestinal surgery | Hepatobiliary surgery | Cardiothoracic surgery |
| | Finance (20%) | Bed occupancy rate (10%) | 10.00 | 10.00 | 10.00 | 10.00 | | Cost consumption index (10%) | 9.40 | 5.20 | 11.20 | 7.70 |
| | Customer (10%) | Patient satisfaction (10%) | 10.00 | 10.00 | 10.00 | 10.00 |
| | Internal processes (40%) | Time consumption index (10%) | 6.80 | 6.10 | 10.30 | 9.20 | | Mortality in the low- and medium-risk groups (10%) | 10.00 | 10.00 | 10.00 | 10.00 | | Incidence of hospital admissions (5%) | 4.90 | 4.70 | 5.25 | 4.80 | | Case quality (5%) | 5.20 | 4.80 | 5.05 | 5.10 | | Quality and safety of other care (10%) | 10.00 | 10.00 | 10.00 | 10.00 |
| | Learn and growth (30%) | Number of DRG groups (5%) | 6.20 | 5.70 | 5.00 | 4.10 | | CMI value (10%) | 11.80 | 8.20 | 9.90 | 5.60 | | Out-of-region patient rates (5%) | 5.00 | 4.48 | 5.00 | 4.80 | | Percentage of TCM medical services (5%) | 4.90 | 4.97 | 4.90 | 5.15 | | Scientific research capacity (5%) | 5.10 | 5.35 | 5.10 | 5.20 |
| | Total | 99.30 | 89.50 | 101.70 | 84.65 |
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