Research Article

Design and Evaluation of Smart Mobile Services for Cross-Channel Shopping

Table 2

Questionnaire construction.

Demographics 14 items measuring age, sex, education, shopping frequency, and so forth

Independence10 items adapted from Sixteen Personality Factor Questionnaire [13]

Shopping behaviors 29 items measuring innovativeness [14], absorption (i.e., the extent of focusing on work, avoiding distraction from daily life), single tasking and multitasking, attitude towards recommendations, attitude towards shopping quickly, personalization, and enterprising

Satisfaction 10 items of System Usability Scale (SUS) [15]