Research on the Balanced Relationship between Online Consumer Behavior and E-Commerce Service Quality Based on 5G Network

<table class="table-group" id="tab2"><tr><td><table class="table"><tr><td class="thead-hr" colspan="2"><hr/></td></tr><tr class="thead"><td class="align_left">Online service quality</td><td class="align_center">Meaning of the dimension</td></tr><tr><td class="thead-hr" colspan="2"><hr/></td></tr><tr><td class="align_left">Efficiency</td><td class="align_center">The difficulty and speed of access to the site</td></tr><tr><td class="align_left">Fulfillment completion</td><td class="align_center">The commitments provided by the website and related projects are fulfilled</td></tr><tr><td class="align_left">System availability</td><td class="align_center">Station correct technical implementation</td></tr><tr><td class="align_left">Privacy</td><td class="align_center">Website security and customer information<br/>The degree to which the interest is protected</td></tr><tr><td class="align_left" rowspan="2"><i>Responsiveness</i></td><td class="align_center">Effectively processed and reversed through the website</td></tr><tr><td class="align_center">Feed the question</td></tr><tr><td class="align_left" colspan="2"><hr/></td></tr><tr><td class="align_left" rowspan="2"><i>Compensation</i></td><td class="align_center">The website is for the questions that appear</td></tr><tr><td class="align_center">The degree to which the customer is compensated</td></tr><tr><td class="align_left" colspan="2"><hr/></td></tr><tr><td class="align_left">Contact</td><td class="align_center">Contact by phone or online way to provide assistance</td></tr><tr class="table-tr"><td colspan="2"><hr class="tbody-hr"/></td></tr></table></td></tr></table>

<div>Explanation of PZM’s meaning of the dimension of online service quality.</div>

Mobile Information Systems

tab2

Table 2

Table 2: Research on the Balanced Relationship between Online Consumer Behavior and E-Commerce Service Quality Based on 5G Network 