Validation of a Research Instrument to Measure Generation Y Parents’ Perception of Service Quality and Effect on Satisfaction and Word of Mouth in International Schools

Table 1

Results of the item objective congruence test.

Item	1st expert	2nd expert	3rd expert	Total scores	IOC scores	Result
SQ1	1	1	1	3	1	Accepted
SQ2	1	1	1	3	1	Accepted
SQ3	1	−1	1	1	0.33	Revised and resubmitted
SQ3 revised	1	1	1	3	1	Accepted
SQ44	1	−1	1	1	0.33	Revised and resubmitted
SQ4 revised	1	1	1	3	1	Accepted
SQ5	1	1	1	3	1	Accepted
SQ6	1	1	0	2	0.67	Accepted
SQ7	1	1	1	3	1	Accepted
SQ8	1	1	0	2	0.67	Accepted
SQ9	1	1	1	3	1	Accepted
SQ10	1	1	0	2	0.67	Accepted
SQ11	1	0	1	2	0.67	Accepted
SQ12	1	1	1	3	1	Accepted
SQ13	1	0	1	2	0.67	Accepted
SQ14	1	0	1	2	0.67	Accepted
SQ15	1	1	1	3	1	Accepted
SQ16	1	1	1	3	1	Accepted
SQ17	1	0	1	2	0.67	Accepted
SQ18	1	1	1	3	1	Accepted
SQ19	1	1	1	3	1	Accepted
SQ20	1	1	1	3	1	Accepted
SQ21	1	1	1	3	1	Accepted
SQ22	1	0	1	2	0.67	Accepted
SQ23	1	0	1	2	0.67	Accepted
SQ24	1	1	1	3	1	Accepted
SQ25	1	1	0	2	0.67	Accepted
SQ26	1	1	1	3	1	Accepted
SQ27	1	1	1	3	1	Accepted