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| Item | Original scale item | Revised scale tem |
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| SQ1 | This hospital has up-to-date equipment | This school has up-to-date equipment. |
| SQ2 | The physical facilities of this hospital are visually appealing | The physical facilities of this school are visually appealing. |
| SQ3 | The staffs of this hospital appearance are neat | The teachers at this school present and conduct themselves in a professional manner. |
| SQ4 | The office and support staff at this school present and conduct themselves in a professional manner. |
| SQ5 | The materials associated with this hospital are visually appealing | The educational materials associated with this school are visually appealing. |
| SQ6 | The staffs of this hospital perform the medical service right on the first time | The school performs the educational service well. |
| SQ7 | The staffs of this hospital provide dependable services as promised | The school provides dependable services as promised. |
| SQ8 | The staffs of this hospital are sincere to solve my problems | The school is sincere in solving my problems. |
| SQ9 | The staffs of this hospital provide services at the appointed time | The school provides meetings and events as scheduled. |
| SQ10 | This hospital keeps accurate medical records | This school keeps accurate educational records. |
| SQ11 | The staffs of this hospital are never too busy to respond to my requests | The school responds to my requests promptly. |
| SQ12 | The staffs of this hospital tell me when the services will be performed | The school tells me when the school events and activities will occur. |
| SQ13 | The staffs of this hospital are always willing to help me | The teachers of this school are always willing to help me or my child. |
| SQ14 | The staff of this school are always willing to help me or my child. |
| SQ15 | I received prompt service from the staffs of this hospital | I received prompt service from the school. |
| SQ16 | The staffs of this hospital are trustworthy | This school is trustworthy. |
| SQ17 | I feel safe in receiving services from the staffs of this hospital | I feel positive about receiving education and support services from the school. |
| SQ18 | The staffs of this hospital are consistently courteous to me | The teachers are consistently courteous to me. |
| SQ19 | The office and support staff are consistently courteous to me. |
| SQ20 | The staffs of this hospital have the knowledge to answer my questions | The teachers of this school have the knowledge to answer my questions. |
| SQ21 | The staff of this school have the knowledge to answer my questions. |
| SQ22 | The staffs of this hospital give individual attention to me | The office and support staff of this school give individual attention to me or my child. |
| SQ23 | The teachers of this school give individual attention to me or my child. |
| SQ24 | This hospital has convenient operating hours for my needs | This school schedules meetings that are convenient for my needs. |
| SQ25 | This hospital has my best interests at heart | This school has the best interests of my child at heart. |
| SQ26 | The staffs of this hospital understand my specific needs | The teachers of this school understand my child’s specific needs. |
| SQ27 | The staff of this school understand my child’s specific needs. |
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