Mathematical Problems in Engineering

Research Article

Ranking of Performance Assessment Measures at Tehran Hotel by Combining DEMATEL, ANP, and SERVQUAL Models under Fuzzy Condition

Table 3

Priority of SERVQUAL model index.
Dimension (1)Dimension (2)Dimension (3)Dimension (4)Dimension (5)
(0.2, 0.3, 0.35)(0.7, 0.75, 0.8)(0.3, 0.35, 0.45)(0.5, 0.6, 0.7)(0.4, 0.45, 0.5)
(0.4, 0.5, 0.67)(0.8, 0.95, 1)(0.25, 0.35, 0.4)(0.4, 0.5, 0.55)(0.15, 0.2, 0.25)
(0.7, 0.75, 0.95)(0.65, 0.75, 0.85)(0.5, 0.65, 0.7)(0.75, 0.85, 0.95)(0.2, 0.25, 0.35)
(0.4, 0.45, 0.5) (0.6, 0.7, 0.8)(0.7, 0.8, 0.9)(0.35, 0.5, 0.74)
(0.75, 0.8, 0.85)  (0.7, 0.8, 0.85)(0.6, 0.8, 0.9)