Ranking of Performance Assessment Measures at Tehran Hotel by Combining DEMATEL, ANP, and SERVQUAL Models under Fuzzy Condition

Table 6

Ranking of service quality improvement initiatives.

Initiative	Weight of initiative	Enclosed surface area	First rank
	(0.101705, 0.20625, 0.391364)	0.226392	19
	(0.128409, 0.232955, 0.406818)	0.250284	18
	(0.136364, 0.264205, 0.440227)	0.27625	15
	(0.182955, 0.338636, 0.537386)	0.349403	7
	(0.155682, 0.302273, 0.507273)	0.316875	12
	(0.196023, 0.358523, 0.560795)	0.468466	2
	(0.211364, 0.381818, 0.57875)	0.388438	3
	(0.193182, 0.353409, 0.558295)	0.354574	7
	(0.307955, 0.511364, 0.659545)	0.497557	1
	(0.157386, 0.324432, 0.529318)	0.333892	9
	(0.140909, 0.306818, 0.508864)	0.315852	13
	(0.156818, 0.319318, 0.520909)	0.329091	10
	(0.128409, 0.294318, 0.499545)	0.304148	14
	(0.055682, 0.131818, 0.309659)	0.157244	24
	(0.085795, 0.186932, 0.365568)	0.206307	22
	(0.24375, 0.436932, 0.621591)	0.434801	4
	(0.061932, 0.168182, 0.361932)	0.190057	23
	(0.113068, 0.248295, 0.452955)	0.375653	5
	(0.078409, 0.185795, 0.386818)	0.209205	21
	(0.078409, 0.202841, 0.398409)	0.220625	20
	(0.168182, 0.336932, 0.523182)	0.341307	8
	(0.132386, 0.243182, 0.436932)	0.26392	16
	(0.186932, 0.372159, 0.569318)	0.365142	6
	(0.157386, 0.323295, 0.5075)	0.327869	11