A Method of Capturing and Transferring Customer Value in Product Service System

<table class="fixed-width table-group" id="tab12"><tr><td><table class="table"><colgroup><col style="width:7.41em"/><col style="width:3.47em"/><col style="width:3.47em"/><col style="width:3.47em"/><col style="width:3.43em"/><col style="width:3.47em"/><col style="width:3.40em"/><col style="width:3.52em"/><col style="width:3.49em"/><col style="width:3.44em"/><col style="width:3.46em"/><col style="width:3.47em"/></colgroup><tr><td class="thead-hr" colspan="12"><hr/></td></tr><tr class="thead"><td class="align_left">Performance characteristics</td><td class="align_center"><span style="width: 13.0189ptpx;"><svg height="11.8174pt" id="M246" style="vertical-align:-3.1815pt" version="1.1" viewbox="-0.0498162 -8.6359 13.0189 11.8174" width="13.0189pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M593 650H142L136 622C219 616 224 611 209 531L130 120C114 39 108 34 23 28L17 0H501C518 32 557 130 568 158L540 169C519 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613 175 595 109 583V556L161 554C203 552 207 547 207 497V118C207 46 201 38 110 32V0H389Z"></path></g></svg></span></td></tr><tr><td class="thead-hr" colspan="12"><hr/></td></tr><tr><td class="align_left">Importance</td><td class="align_center">0.607</td><td class="align_center">0.438</td><td class="align_center">0.539</td><td class="align_center">0.419</td><td class="align_center">0.506</td><td class="align_center">0.582</td><td class="align_center">0.444</td><td class="align_center">0.520</td><td class="align_center">0.569</td><td class="align_center">0.405</td><td class="align_center">0.471</td></tr><tr><td class="align_left">Normalization</td><td class="align_center">0.110</td><td class="align_center">0.080</td><td class="align_center">0.098</td><td class="align_center">0.076</td><td class="align_center">0.092</td><td class="align_center">0.106</td><td class="align_center">0.081</td><td class="align_center">0.094</td><td class="align_center">0.103</td><td class="align_center">0.074</td><td class="align_center">0.086</td></tr><tr class="table-tr"><td colspan="12"><hr class="tbody-hr"/></td></tr></table></td></tr></table>

<div>Importance of the performance characteristics.</div>

Mathematical Problems in Engineering

tab12

Table 12

Table 12: A Method of Capturing and Transferring Customer Value in Product Service System 