A Method of Capturing and Transferring Customer Value in Product Service System

Table 14

Importance of the performance characteristics calculated by the exact value method and PHOQ-ECM.

Performance characteristics	E1	E2	E3	E4	E5	E6	E7	E8	E9	E10	E11
Exact value method	0.106	0.079	0.095	0.084	0.092	0.101	0.087	0.093	0.099	0.076	0.088
PHOQ-ECM	0.110	0.080	0.098	0.076	0.092	0.106	0.081	0.094	0.103	0.074	0.086