A Method of Capturing and Transferring Customer Value in Product Service System

Table 3

Meaning of the value elements.

Value elements	Meaning	Value elements	Meaning
	Good adaptability		Personalized professional pre-sale guidance
	High operational reliability		Flexible payment methods
	Long service life		Good training professionalism
	High efficiency		High installation efficiency
	Low cost		Good operation professionalism
	Good security		Timely supply of spare parts
	High support level of maintenance service		High level of recycling service
	Good human–computer interaction