Research Article
A Method of Capturing and Transferring Customer Value in Product Service System
Table 4
Importance of the customer value elements.
| | | | | | | | Cloud model | Relative importance | Normalization |
| | 10 | 8 | | 9 | 10 | (9.6,0.602,0.309) | 0.810 | 0.202 | | 8 | 9 | | 9 | 8 | (8.1,0.677,0.294) | 0.619 | 0.155 | | 5 | 6 | | 7 | 6 | (5.9,0.902,0.218) | 0.340 | 0.085 | | 8 | 9 | | 7 | 8 | (7.3,0.953,0.085) | 0.517 | 0.129 | | 6 | 8 | | 7 | 5 | (6.2,0.602,0.195) | 0.378 | 0.094 | | 7 | 8 | | 6 | 8 | (6.8,0.802,0.146) | 0.454 | 0.113 | | 8 | 8 | | 9 | 8 | (8.0,0.752,0.318) | 0.606 | 0.152 | | 5 | 5 | | 6 | 7 | (5.4,0.702,0.061) | 0.276 | 0.069 |
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