A Method of Capturing and Transferring Customer Value in Product Service System

Table 7

Kano classification of the value elements.

Value elements			Kano classification
	0.267	0.933	M
	0.600	0.667	O
	0.800	0.533	O
	0.867	0.800	O
	0.333	0.800	M
	0.400	0.800	M
	0.600	0.667	O
	0.600	0.533	O