A Method of Capturing and Transferring Customer Value in Product Service System

<table class="fixed-width table-group" id="tab8"><tr><td><table class="table"><colgroup><col style="width:6.00em"/><col style="width:3.28em"/><col style="width:3.31em"/><col style="width:3.32em"/><col style="width:3.29em"/><col style="width:3.28em"/><col style="width:3.28em"/><col style="width:3.31em"/><col style="width:3.35em"/></colgroup><tr><td class="thead-hr" colspan="9"><hr/></td></tr><tr class="thead"><td class="align_left">Kano factor</td><td class="align_center"><span style="width: 19.0082ptpx;"><svg height="11.8174pt" id="M192" style="vertical-align:-3.1815pt" version="1.1" viewbox="-0.0498162 -8.6359 19.0082 11.8174" width="19.0082pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M686 28C612 35 607 44 591 112C563 234 541 360 519 489L489 666L457 658L147 121C100 40 89 36 24 28L17 0H240L250 28C168 34 159 41 190 101L262 237H482C495 180 503 137 510 91C517 47 514 35 441 28L433 0H677L686 28ZM475 280H285L429 541H431L475 280Z"></path></g><g transform="matrix(.013,0,0,-0.013,8.874,0)"><path d="M429 650H175L169 622C251 614 259 612 244 532L174 152C163 91 152 37 135 -6C109 -72 67 -101 23 -113L33 -144C45 -143 73 -134 102 -119C186 -76 229 -1 254 133L327 532C341 609 347 613 423 622L429 650Z"></path></g><g transform="matrix(.0091,0,0,-0.0091,13.905,3.132)"><path d="M389 0V32C297 38 291 46 291 118V635C234 613 175 595 109 583V556L161 554C203 552 207 547 207 497V118C207 46 201 38 110 32V0H389Z"></path></g></svg></span></td><td class="align_center"><span style="width: 19.0082ptpx;"><svg height="11.8174pt" id="M193" style="vertical-align:-3.1815pt" version="1.1" viewbox="-0.0498162 -8.6359 19.0082 11.8174" width="19.0082pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M686 28C612 35 607 44 591 112C563 234 541 360 519 489L489 666L457 658L147 121C100 40 89 36 24 28L17 0H240L250 28C168 34 159 41 190 101L262 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version="1.1" viewbox="-0.0498162 -8.6359 19.0082 11.927" width="19.0082pt" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g transform="matrix(.013,0,0,-0.013,0,0)"><path d="M686 28C612 35 607 44 591 112C563 234 541 360 519 489L489 666L457 658L147 121C100 40 89 36 24 28L17 0H240L250 28C168 34 159 41 190 101L262 237H482C495 180 503 137 510 91C517 47 514 35 441 28L433 0H677L686 28ZM475 280H285L429 541H431L475 280Z"></path></g><g transform="matrix(.013,0,0,-0.013,8.874,0)"><path d="M429 650H175L169 622C251 614 259 612 244 532L174 152C163 91 152 37 135 -6C109 -72 67 -101 23 -113L33 -144C45 -143 73 -134 102 -119C186 -76 229 -1 254 133L327 532C341 609 347 613 423 622L429 650Z"></path></g><g transform="matrix(.0091,0,0,-0.0091,13.905,3.132)"><path d="M253 635C142 635 71 555 71 471C71 401 113 353 178 316C144 294 106 267 91 252C70 231 46 202 46 157C46 51 132 -12 241 -12C328 -12 442 52 442 168C442 257 379 305 311 343C354 373 380 398 388 407C406 428 417 458 417 487C417 568 348 635 253 635ZM240 600C288 600 340 563 340 481C340 423 313 387 279 360C207 394 148 427 148 499C148 549 182 600 240 600ZM252 23C188 23 129 73 129 163C129 217 162 266 211 298C289 260 360 217 360 144C360 69 312 23 252 23Z"></path></g></svg></span></td></tr><tr><td class="thead-hr" colspan="9"><hr/></td></tr><tr><td class="align_left">Value</td><td class="align_center">1.390</td><td class="align_center">1.667</td><td class="align_center">1.800</td><td class="align_center">1.867</td><td class="align_center">1.342</td><td class="align_center">1.342</td><td class="align_center">1.667</td><td class="align_center">1.600</td></tr><tr class="table-tr"><td colspan="9"><hr class="tbody-hr"/></td></tr></table></td></tr></table>

<div>Kano factor of the value elements.</div>

Mathematical Problems in Engineering

tab8

Table 8

Table 8: A Method of Capturing and Transferring Customer Value in Product Service System 