A QFD-Based Quality and Capability Design Method for Transboundary Services

Table 1

Comparison of the QCD-VQD with QFD, QFD-based RDP, and SQFD.

Related methods	Targets to be designed	Deployment process
		Phase 1	Phase 2
QFD	Products	VOCB	Product CTQ	Part CTQ
QFD-based RDP	Manufacturing information systems	URs	Critical-to-system functions	Functional requirements
SQFD	Services with one single provider	UEs	QPs of SRM	QPs of SBCM
VQD-QCD	Transboundary services with multiple stakeholders from multiple domains	VEs	GQPs	LQPs/CPs

VOCB: voice of customers and business; CTQ: critical to quality; URs: user requirements; UEs: user expectations; QPs: quality parameters; VEs: value expectations.