Mathematical Problems in Engineering

Research Article

A QFD-Based Quality and Capability Design Method for Transboundary Services

Table 3

Value expectations declared by stakeholders for DiDi.
Value indicatorsValue expectations (VEs)Stakeholders related to VEs
: Market ShareDiDi app provider
: Daily Order VolumePSP
: Average Income per OrderMSP
: Operation CostDiDi app provider
: Average Daily IncomeTaxi drivers
: Favourable RateIndividual travellers
PSP: payment service provider; MSP: map service provider.