Research Article
A QFD-Based Quality and Capability Design Method for Transboundary Services
| | i = 1 | i = 2 | i = 3 | i = 4 | i = 5 | i = 6 |
| j = 0 | c | 0.0000 | 3.3319 | 0.0000 | 0.0000 | 0.0000 | 0.0000 | s | 0.0076 | 0.0914 | 0.0000 | 5.0000 | 5.0000 | 0.0053 |
| j = 1 | c | 0.4090 | 9.3727 | 23.3333 | 0.5828 | 161.4414 | 0.3521 | s | 0.0000 | 0.3658 | 2.0000 | 0.0000 | 0.0000 | 0.0000 |
| j = 2 | c | 0.2698 | 4.9006 | 0.0000 | 4.4202 | 118.3024 | 0.2310 | s | 0.0225 | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 0.0125 |
| j = 3 | c | 0.2903 | 11.9931 | 0.0000 | 0.7669 | 0.0000 | 0.0000 | s | 0.0000 | 0.3448 | 0.0000 | 0.0000 | 0.0000 | 0.0000 |
| j = 4 | c | 0.1817 | 3.3942 | 4.6666 | 1.3006 | 61.2664 | 0.1523 | s | 0.0000 | 0.0069 | 0.0000 | 0.0000 | 0.0000 | 0.0000 |
| j = 5 | c | 0.0988 | 5.3985 | 4.5238 | 3.0279 | 60.3799 | 0.2014 | s | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 0.0000 |
| j = 6 | c | 0.0308 | 0.2407 | 0.0000 | 0.8908 | 0.0000 | 0.1479 | s | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 0.0000 | 0.0000 |
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