Identification of Key Influencing Factors of User Experience of Mobile Reading APP in China Based on the Fuzzy-DEMATEL Model

Table 5

Result factors.

Number of factors	Result factors	Cause degree (<0)
6	Information quality	−1.49403
7	Timeliness	−0.91378
11	Rich reading function	−0.71069
14	Interpersonal interactions	−0.65425
16	Privacy protection	−0.41614
18	Payment security	−0.38446
15	Feedback system	−0.34460
8	Integrity	−0.23046
12	Advertising	−0.18860
1	Fluency	−0.14739
21	Continuity of use	−0.13925