Research Article

Community Micro-Ambulance Design Based on QFD and TRIZ Theories

Table 9

The correspondence of the user’s demand and the technical demand.

Guideline layerElement layerUser demand analysisTechnical indicator

Transportation function (B1)Fast departure at any time (C1)Network to send ambulances; many available ambulances in hospitalsNetwork shared location (D1); large number of ambulances (D2)
Not affected by blockage (C2)Narrow body to go through easily; short body to turn easily; short distance to ambulancesLength and width in line with micro-ambulance standards (D3); ambulances stopping at the nearest community hospital (D4)
Through the neighborhood narrow road (C3)Narrow body to go through easily; short body to turn easilyLength and width in line with micro-ambulance standards (D3)
Timely arrival on site (C4)Fast speed; close to the rescue point; low total weightHigh vehicle driving force (D5); ambulances stopping at the nearest community hospital (D4); lightweight body structure (D6)
Driving stability and safety (C5)Excellent driving stabilityLarge weight of the chassis (D7); strong performance of shock absorber (D8)

Medical function (B2)Emergency rescue function (C6)Rescue at any timeMore instruments/people within the vehicle (D9); appropriate medical cabin height (D10); convenient for the driver to get on and off (D11)
Medical evacuation function (C7)Excellent driving stabilityLarge weight of the chassis (D7)
Critical care function (C8)Rescue at any time; excellent driving stabilitySpacious medical cabin (D12); large weight of the chassis (D7); more instruments/people within the vehicle (D9)
Health and epidemic prevention function (C9)Prevention of airborne infectionInternal isolation space (D13)

Appearance (B3)Hospital remote control (C10)Network to send ambulancesInstallation of 5G network (D1)
Color matching harmony (C11)Reasonably bright colorsCold and warm colors in harmony (D14)
May provide a sense of security (C12)Appearance with a sense of security; excellent driving stabilityRounded outer contour line (D15); strong performance of shock absorber (D8)
Vehicle scale aesthetics (C13)Ergonomic fitLow body chassis (D16)
Convenient for the elderly to board (C14)Appropriate height; convenient for special people to boardWheelchair lift structure (D17)