Implementation of After-Hours Nurse Line in an Academic Pediatric Endocrinology Practice

Table 5

After-hours service utilization and emergency department discharges by shift.

			Shift^a			Total
			Day	Evening	Overnight
After-hours service utilization by emergency department visitors
After-hours utilization
Yes		N	60	104	26	190
		%	5.8	11.5	8.2
No		N	977	803	292	2,072
		%	94.21	88.53	91.82
Emergency department discharges^+
Discharged?
Yes	N		256	240	88	584
	%		24.7	26.5	27.7
No	N		781	667	230	1,678
	%		75.3	73.5	72.3
Total	N		1,037	907	318	2,262
Total after-hours service calls
Weekdays	N		41	799	187	1,141
Weekends	N		322	302	49	724
Total	N		363	1,101	236	1,865

Note:^aShifts are Day, 0801–1600; Evening, 1601–0000; Overnight, 0001–800; ; ⁺.