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Delineated dimensions | Influencing factors | Literature sources |
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Influencing factors from the consultation platforms | Platform operation factors | Bauer et al. [3], Lewis and Wyatt [4], Buijink et al. [13] |
Platform access factors | Zhang et al. [14], Huang [15] |
Platform information quality factors | Tatsumi et al. [5], Palosse-Cantaloube et al. [6], Cui [16] |
Platform data confidentiality factors | Kmucha [17], AlOsail et al. [18] |
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Influencing factors from doctors | Fraud and irresponsibility by doctors | Zhang and Cheng [19], Feng et al. [20] |
Misdiagnosis by doctors | Gupta [7], Yu et al. [21] |
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Influencing factors from users | Demographic factors | Zhang and Li [22], Sun et al. [23] |
Protective awareness | Ploug and Holm [8], Zhang et al. [24] |
Information power | Li and Huang [25], Luger et al. [10], McCluskey and Swinnen [11], Almeida et al. [26] |
Emotional factors | Chen et al. [27] |
Knowledge and experience | Poortinga and Pidgeon [28], Haluza et al. [29] |
Disease factors | Chen and Wang [30], Jiang et al. [31] |
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