An Integrated Method of Supply Chains Vulnerability Assessment

Table 5

Returning process assessment index and failure analysis.

First-layer factors	Second-layer factors	Potential failure modes
Return R	Return way R1	R1F1: no consensus with customer
		R1F2: no consensus with supplier
	Return route R2	R2F1: improper return route
	Return procedure R3	R3F1: imperfect return process and rules
	Return management R4	R4F1: imperfect return asset management
		R4F2: imperfect return distribution management
		R4F3: improper return inventory management
		R4F4: incomplete return collection data