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Primary indicator B | Secondary indicator C | Tertiary indicator D |
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B1 | Interaction between enterprises | C1 | Supply chain relationship quality | D1 | Cooperation |
D2 | Trust |
D3 | Communication |
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B1 | Interaction between enterprises | C2 | Supply chain learning effect level | D4 | Communication and exchange of knowledge |
D5 | Transition from tacit knowledge into dominant knowledge |
D6 | Absorption of knowledge and construction of new knowledge |
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B1 | Interaction between enterprises | C3 | Supply chain collaborative effect level | D7 | Common plan |
D8 | Shared decision making |
D9 | Joint implementation |
D10 | Long-term collaboration |
D11 | Win-win cooperation |
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B2 | Interaction between enterprise and consumer | C4 | Dialogue level between enterprise and consumer | D12 | Continuous, two-way, complete, and real-time information exchange |
D13 | Open and good information exchange |
D14 | Timely and effective dialogue to resolve disputes |
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B2 | Interaction between enterprise and consumer | C5 | Trust degree between enterprise and consumer | D15 | Not using “asymmetric information” to deceive consumers |
D16 | Not using “asymmetric information” to bring potential risks to consumers |
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B2 | Interaction between enterprise and consumer | C6 | Quality of interactive channel between enterprise and consumer | D17 | Easy access to enterprise information platform |
D18 | True information provided by the platform |
D19 | Can interact with any supplier through effective channels |
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B2 | Interaction between enterprise and consumer | C7 | Shared risk degree of enterprise and consumer | D20 | Informing consumers of all possible risks |
D21 | Establishing risk assessment and avoidance mechanism |
D22 | Establishing damage compensation system according to risk level |
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B3 | Interaction between consumers | C8 | Information acquisition level | D23 | Timely communicating information |
D24 | Inexperienced consumers can seek advice by obtaining information |
D25 | The information obtained can avoid potential risks |
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B3 | Interaction between consumers | C9 | Information sharing level | D26 | Sharing product (service) information and experience |
D27 | Sharing the psychological feelings of using the product or service |
D28 | Information sharing enhances the product’s use value (or satisfaction, brand image) |
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B3 | Interaction between consumers | C10 | Mutual assistance degree | D29 | Close cooperation with each other |
D30 | Establishing special friendship under the same brand |
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B3 | Interaction between consumers | C11 | Innovation level | D31 | Consumer community providing or (publishing) innovative information or requirements |
D32 | Consumers innovatively using products or services through their own knowledge or skills |
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B4 | Interaction between other relevant participants | C12 | Government regulation level | D33 | Healthy and stable supply chain and good environment for enterprise growth (political, economic, social, and cultural aspects) |
D34 | Providing guarantees for legal governance |
D35 | Encouraging and fulfilling supply chain social responsibility |
D36 | Effectively controlling the risks of supply chain emergencies |
D37 | Government participates in the design of incentive mechanisms of closed-loop supply chain |
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B4 | Interaction between other relevant participants | C13 | Industry guidance level | D38 | Developing technical standards to guide industrial development |
D39 | Mitigating the internal interest conflicts of the industry |
D40 | Enhancing corporate brand image |
D41 | Considering the interests and needs of consumers |
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B4 | Interaction between other relevant participants | C14 | Open innovation activity participation level | D42 | Open, innovative participants participate in R&D |
D43 | Open, innovative participants participate in product (service) production |
D44 | Open, innovative participants participate in corporate governance |
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