A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer

Table 3

Demographic characteristics of respondents.

Demographic characteristics	Number	Percentage (%)
Organization characters
State-owned business	54	27.55%
Private business	43	21.94%
Foreign-funded enterprise	47	23.98%
Joint venture enterprise	52	26.53%
Types of customers
General customers	79	40.31%
Key accounts	65	33.16%
Strategic customers	52	26.53%