Multicriteria Decision Making to Continuous Software Improvement Based on Quality Management, Assurance, and Metrics

Table 1

Criteria and their weights.

	Data quality	Process	Quality	Quality assessment	Quality management	Service	Service quality
Data quality	1	2	2	3	4	2	5
Process	1/2	1	2	3	2	3	3
Quality	1/2	1/2	1	4	3	3	2
Quality assessment	1/3	1/3	1/4	1	2	2	2
Quality management	1/4	1/2	1/3	1/2	1	2	3
Service	1/2	1/3	1/3	1/2	1/2	1	2
Service quality	1/5	1/2	1/2	1/2	1/3	1/2	1