Research Article
Multicriteria Decision Making to Continuous Software Improvement Based on Quality Management, Assurance, and Metrics
| | Node label | Features | CSPI | | Data quality | Process | Quality | Quality assessment | Quality management | Service | Service quality | CSI 1 | CSI 2 | CSI 3 | CSI 4 |
| | Use cases | Data quality | 0.09 | 0.09 | 0.09 | 0.09 | 0.09 | 0.09 | 0.09 | 0.00 | 0.00 | 0.00 | 0.00 | | Process | 0.10 | 0.10 | 0.10 | 0.10 | 0.10 | 0.10 | 0.10 | 0.00 | 0.00 | 0.00 | 0.00 | | Quality | 0.11 | 0.11 | 0.11 | 0.11 | 0.11 | 0.11 | 0.11 | 0.00 | 0.00 | 0.00 | 0.00 | | Quality assessment | 0.12 | 0.12 | 0.12 | 0.12 | 0.12 | 0.12 | 0.12 | 0.00 | 0.00 | 0.00 | 0.00 | | Quality management | 0.15 | 0.15 | 0.15 | 0.15 | 0.15 | 0.15 | 0.15 | 0.00 | 0.00 | 0.00 | 0.00 | | Service | 0.19 | 0.19 | 0.19 | 0.19 | 0.19 | 0.19 | 0.19 | 0.00 | 0.00 | 0.00 | 0.00 | | Service quality | 0.23 | 0.23 | 0.23 | 0.23 | 0.23 | 0.23 | 0.23 | 0.00 | 0.00 | 0.00 | 0.00 |
| | CSPI | CSI 1 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.16 | 0.16 | 0.16 | 0.16 | | CSI 2 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.19 | 0.19 | 0.19 | 0.19 | | CSI 3 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.28 | 0.28 | 0.28 | 0.28 | | CSI 4 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.36 | 0.36 | 0.36 | 0.36 |
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