Research Article

Optimal Decomposition of Service Level Objectives into Policy Assertions

Table 2

Adaptation efficiency results.

Scenario IScenario II

Number of renegotiations480
Renegotiation overhead 480
Number of reselections2472
Reselection overhead72216
Total adaptation overhead value (%)120 (55%)216 (100%)
Overhead reduction45%
Customer satisfaction value (%)4591 (87%)5221 (100%)
Customer dissatisfaction13%

The value is calculated as follows: (value of scenario I ÷ value of scenario II) × 100.