[Retracted] Research on Service Quality of International Tourism Cities in the Context of Intelligent Network: A Case Study of Public Transport in Macao

Table 5

Mean matrix of horizontal and vertical dimensions of questionnaire.

Vertical dimension	Service importance	Customer expectation	Perceived quality
Bus hardware objective service	4.0	3.9	3.3
Bus staff software subjective service	3.9	3.9	3.2
Security services	3.7	3.9	3.1
Personalized service	3.8	3.7	2.9
Time demand service	—	3.8	—
Mean value	3.9	3.8	3.1