[Retracted] Research on Service Quality of International Tourism Cities in the Context of Intelligent Network: A Case Study of Public Transport in Macao

Table 7

Macao bus service satisfaction index pool.

Horizontal dimension	Number	Index
Service importance (F1)	F1a	Bus hardware objective service
	F1b	Bus staff software subjective service
	F1c	Security services
	F1d	Personalized service
Customer expectation (F2)	F2a	Bus hardware objective service
	F2b	Bus staff software subjective service
	F2c	Security services
	F2d	Personalized service
	F2e	Time demand service
Perceived quality (F3)	F3a	Bus hardware objective service
	F3b	Bus staff software subjective service
	F3c	Security services
	F3d	Personalized service