Analysis of Online Education Reviews of Universities Using NLP Techniques and Statistical Methods

Table 1

Emotional tendency of comments from three online teaching platforms.

Platform	Time	Total Comments	Positive emotions		Neutral emotions		Negative emotions
			Comments	Proportion	Comments	Proportion	Comments	Proportion
Chinese University MOOC	Before the epidemic	18166	11902	65%	4669	26%	1594	8%
	After the epidemic	5374	1740	32%	1852	34%	1782	33%
CHAOXING Learning	Before the epidemic	1709	410	24%	334	20%	513	30%
	After the epidemic	34705	19163	55%	6186	18%	4838	14%
Tencent Class	Before the epidemic	10830	6837	63%	2345	22%	1648	15%
	After the epidemic	20992	11909	57%	4832	23%	4250	20%